About
Help and support
Statements
Download the form, fill it out by hand and submit it to the office or send a scan to info@axioma.by.
Application for restoration standardResuming the basic channel package after disconnectionDownloadApplication for switching standardChanging the basic package to another “Standard” tariffDownloadApplication for switching standard 75+Transition to the extended package “Standard 75+”DownloadApplication for additional digital packagesConnect or disable additional digital packagesDownloadApplication for temporary shutdownSuspension of services for an agreed period without termination of the contractDownloadApplication for terminationTermination of services and closure of the subscription agreementDownload
Service reconnection
Following disconnection for non-payment
Reconnection of cable television services after disconnection for arrears for two or more billing periods is performed upon the subscriber's consent to continue service according to the following procedure:
Clear your balance
Check and pay the full outstanding amount for the services.
Pay the service reconnection fee
The service reconnection fee is 19.50 BYN (Nineteen rubles and 50 kopecks).
Provide your payment receipts
Submit the copies or originals of your payment documents for the arrears and reconnection services either in person, or to our organization's mailing or email address, and confirm your consent to resume service.
Wait for service restoration
Reconnection is performed on a first-come, first-served basis after the funds are credited to the organization's current account (usually within 3 days).
Following disconnection upon the subscriber's request
Reconnection of cable TV services after disconnection made upon the subscriber's request is performed according to the following procedure:
Pay the service reconnection fee.
The service reconnection fee is 10.00 BYN (Ten rubles and 00 kopecks).
Pay the subscription fee
Make a payment in accordance with your selected plan.
Submit your documents
Submit the copies or originals of your documents (the application form, as well as payment receipts for the reconnection and subscription fees) either in person to our office, or to our mailing or email address.
Wait for service restoration
Reconnection is performed on a first-come, first-served basis after the funds are credited to the organization's current account (usually within 3 days).
Smart TV Access Restoration
Restoration of access to ACTV.live interactive TV services following their automatic suspension due to a zero or insufficient subscriber account balance is performed according to the following procedure:
Top up your account
Top up your account balance to a positive amount equal to at least the cost of the selected plan for one billing period.
Restoration of access to services for ACTV.live subscribers
For subscribers on the Smart Standard and Smart Maximum plans, access is restored automatically once the funds are credited to the organization's current account (usually within 3 days).
Restoration of access to services for cable TV subscribers
For cable TV network subscribers, restoration of access to ACTV.live Smart TV services is performed only upon contacting the Subscriber Relations Department.